Hot-Hed® Oil Tools QMS Policy and ISO Certification
Hot-Hed oil tools corporate Quality Policy is to develop, produce and promptly deliver quality oil tools products and services that meet or exceed our customers' requirements. In order to ensure we fulfill customer expectations in a timely manner, Hot-Hed has implemented Quality Management Systems and processes of the highest degree possible which are under continuous improvement and development.
QUALITY MANAGEMENT SYSTEM
Hot-Hed oil tools manufacturing and service operations are registered to internationally recognized ISO 9001:2000 quality standards. This is assurance that our specified plants have developed, maintain and consistently improve upon our currently high standards of quality systems and processes.
Hot-Hed strives to provide quality products and services to its customers by:
actively developing product and service standards that reflect the needs of the market
positioning products and services in a professional manner
clearly identifying employee roles and responsibilities
appropriately training and delegating suitable levels of authority to employees, thus enabling them to efficiently undertake the tasks given them within the scope of their duties
providing sufficient resources to facilitate the timely completion of all employee duties
applying pre-defined quality plans in the management and execution of all projects
maintaining, controlling and archiving all appropriate documentation
periodically evaluating and auditing employee performance and projects to ensure standards are maintained and opportunities for improvement are constantly sought